About – HLM Hospitality Agency

About us

Who we are

Established in London in 2021, HLM Cleaning and Hospitality Agency was founded on deep-rooted industry knowledge and a clear understanding of what high-level environments require. The agency is led by Dr Henry Addai, whose career in hospitality began in 2013 and includes experience within distinguished restaurant settings in The Shard and Mayfair, including venues associated with Gordon Ramsay and Jamie Oliver.

This background informs our standards, our pace and our attention to detail. From the outset, HLM was structured to provide dependable operational support within demanding environments. Now operating across London and expanding into Manchester, we maintain a 24-hour service model with trained professionals available both day and night. Our response times are swift, our systems are organised and our teams are prepared to integrate seamlessly into existing operations.

Our pricing remains competitive by design, yet our standards are never adjusted to accommodate it. Every member of our team is professionally trained, presentation focused and aligned with the environments they represent. We understand that in many of the spaces we work within, discretion and consistency are expected rather than requested.

At the core of HLM are three values: reliability, communication and integrity. We prioritise clear dialogue, transparent processes and long term working relationships. We do not view our clients as temporary contracts but as partnerships built on trust. That approach has allowed us to operate within settings where precision and professionalism are non-negotiable.

Events

HLM provides structured, dependable staffing support for festivals, private functions and large scale events. Our teams are selected not only for capability, but for composure, presentation and awareness of high pressure environments. We understand that events are time sensitive and reputation led. Our role is to ensure operations remain smooth, controlled and efficient from preparation through to completion.

Cleaning and Support Crew

Our pre-event venue preparation teams ensure sites are ready for opening, working methodically to prepare spaces to specification. During events, our cleaning operatives maintain standards discreetly and efficiently, preserving the environment without disrupting the experience. Night shift teams provide continuous coverage where required, ensuring the venue remains presentable and operational at all times. Washroom attendants and waste management teams maintain hygiene and organisation throughout, while our post event deep cleaning crews restore venues to their required condition promptly and thoroughly.

Back of House and Operational Support

Our back of house professionals understand the importance of pace and coordination. Kitchen porters and stewarding teams work closely with catering and management staff to maintain efficiency and cleanliness in high demand environments. Setup and breakdown crews handle staging, furniture and equipment with care and organisation, while stock and logistics assistants ensure smooth movement and management of supplies behind the scenes.

Premium and Private Events

For private residences and invitation only functions, we provide discreet, well presented staff who understand the importance of confidentiality and composure. Our private party service teams integrate seamlessly into the setting, supporting hosts and guests with professionalism and attentiveness. Dedicated event managers oversee operations with precision, ensuring every element runs according to plan and remains aligned with the client’s expectations

Contact Info

Our Mission and Standards

At HLM Hospitality and Cleaning Agency, our goal is to provide dependable staffing solutions that help hospitality businesses operate efficiently and maintain high service standards. With teams operating across London, Manchester, and surrounding regions, we focus on supplying local professionals who are reliable, skilled, and ready to contribute from day one.
Every member of our workforce is selected for their professionalism, experience, and strong work ethic. We understand that the people representing your business directly impact the experience your customers receive. That’s why we prioritise quality, reliability, and presentation in every placement, ensuring our staff support your team and uphold the standards your guests expect.